RETURNS & EXCHANGES

We are sorry you're not completely satisfied with your purchase. 


BE SUSTAINABLE
We are happy to assist you at all times if you have any inquiries regarding color, fit and size of garments. Please think twice before you make your purchase. We try to reduce as much as we can returns/exchanges to lower our carbon footprint.


ONLINE RETURNS IN SPAIN

If you wish, you can change and /or return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.

To return your order, follow the instructions below:

  1. Send an email with your order number to returns@valeriacotoner.com with subject line: I want to make a return and order number.
  2. Put the items you want to return in the box.
  3. Open the link below and follow instructions to generate the pick-up label. Print the label and stick it to the box. Schedule the pick up or take it to a SEUR point of sale. https://www.seur.com/devoluciones/pages/devolucionInicio.do?id=aef2b1bc-8abf-4cdd-b7e7-43738c09297c
  4. Once we receive the parcel, we will proceed with the reimbursement  to the same payment method used for the purchase in a period of 15 days.

To make a change in size, model or color, you must return the order / item you and make a new purchase of the product . 

Costs:
Valeria Cotoner is not responsible for the costs of the return (except if it is our error or in case of a defect), but we will help to manage it at all times. The costs assumed by the customer related to the return of an order will be €10 for each item returned. These costs will be deducted from the amount to be returned. 

Customer Obligations:
The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

ONLINE RETURNS INTERNATIONAL
If you wish, you can change and / or return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.

To return your order, follow the instructions below:

  1. Send an email with your order number to returns@valeriacotoner.com with subject line: I want to make a return and order number.
  2. We will send you a UPS or DHL label and an invoice that you will need to print (please print 3 copies of the invoice).
  3. Take the package, label and 3 copies of the invoice to the nearest DHL or UPS point.
  4. Once we receive your parcel, we will proceed with the reimbursement   to the same payment method used for the purchase in a period of 15 days.

To make a change in size, model or color, you must return the order / item you and make a new purchase of the product . 

Changes and returns for bespoke or personalized items are not allowed. Please remember to write Att: RETURN AND REPAIR on the outside of the package to ensure a speedy journey through any customs office it may pass through. Failure to provide this information may lead to a delay in the return - and in the worst case, the customs office will send the package back to your address.

Costs:
Valeria Cotoner is not responsible for the costs of the return (except if it is our error or in case of a defect), but we will help to manage it at all times. The costs assumed by the customer related to the return of an order will be €35 and customs if applied. These costs will be deducted from the amount to be returned. 

Customer Obligations:
The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

If you have any questions or concern please send us an email to hello@valeriacotoner.com we will get back to you in 24/48h to help you with the process. 

Thank you, 

Valeria Cotoner Team